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Refund & Return Policy – FVM Homeware

Last Updated: October 2025

At FVM Homeware, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

  • You may return most new, unused, and unopened items within 7 days of receiving them.
  • Items must be returned in their original packaging and condition.
  • Proof of purchase (receipt or order number) is required for all returns.
  • Some products (e.g., personal care items, food containers, or customized goods) may not be eligible for return due to hygiene or customization reasons.

Refunds

  • Once we receive your returned item, we will inspect it and notify you.
  • If approved, your refund will be processed within 5–10 business days to your original payment method.
  • Shipping and delivery fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a defective or damaged item, contact us within 48 hours of delivery for an exchange or replacement.

How to Request a Return

Please contact us by one of the following methods:

Include your order number, reason for return, and photos (if applicable).

Exceptions

FVM Homeware reserves the right to refuse returns that do not meet the above conditions or are outside the return period.